Resident Policy

Complaints

If something hasn't met the standard you expect, we want to hear from you. Every complaint is reviewed by our management team and handled with care.

Acknowledged within 3 working days
Full response within 28 days
Reviewed by management directly

Our commitment

We take every concern seriously

If something has fallen short of the standard you expect from KMP Living, we want to know about it. Complaints are reviewed directly by our management team — not handled by an automated process — and we are committed to resolving every issue fairly, transparently, and on time.

We aim to acknowledge all complaints within 3 working days, and to provide a full written response within 28 days. If we need more time, we will let you know and explain why before that deadline passes.

How it works

01

Submit your complaint

Email complaints@kmp.living with your name, property address, and a clear description of the issue. Include any relevant dates and supporting information.

02

Acknowledgement

You will receive written acknowledgement from our team within 3 working days, confirming receipt and the name of the person handling your complaint.

03

Full response

We will investigate and provide a full written response within 28 days. If further time is required, we will notify you before the deadline with a clear reason.

Submit a complaint

complaints@kmp.living

Please include your name, address, and details of the issue.
Reviewed directly by the KMP Living management team.

✉ Send email
Property Redress Scheme: KMP Living is in the process of registering with a government-approved property redress scheme. Once registered, details of the scheme — including how to escalate an unresolved complaint — will be published here. In the meantime, please contact us directly at complaints@kmp.living.